In this article, we will figure out why on October 12, around 8 PM, many Trust Wallet users suddenly saw their balance drop to zero. The glitch caused panic and confusion — so let’s break down what happened and how to fix it.
Key Takeaways
- This issue may have affected up to 200 million Trust Wallet users — the total number is still being estimated.
- Your funds are most likely safe — but read this article carefully to learn how to check and confirm it.
Trust Wallet Stopped Working — What Happened?
There’s still no official statement explaining why so many Trust Wallet users suddenly saw their balance drop to zero or where their crypto “disappeared.” According to user reports, some wallets show a zero balance, while others display outdated values — meaning the issue is likely related to price synchronization and asset data updates.
Understandably, this caused panic — especially after the recent futures liquidation wave on Binance and other exchanges, where over $19 billion worth of positions were wiped out. Seeing your Trust Wallet balance suddenly turn to zero can feel terrifying, making people think their crypto is lost or stolen.
Trust Wallet Shows 0 Balance — Are My Funds Safe?
Most likely, your funds are safe. This issue appears to be a display error, not an actual loss of crypto.
Still, in crypto, there’s one golden rule — DYOR (Do Your Own Research) and trust no one blindly. So it’s always smart to double-check your balances using different sources.
You can verify your wallet’s balance directly on blockchain explorers such as Blockchair for Bitcoin or Etherscan for Ethereum. Similar explorers exist for other networks — just search on Google for “[Blockchain Name] + explorer” and you’ll find the right one.
There’s also an alternative solution you can try below.
How to Fix the “Trust Wallet Not Showing Balance” Problem
One reliable way to fix this issue is to import your Trust Wallet into Gem Wallet — a fully open-source, self-custody wallet that displays real-time asset prices directly from the blockchain. It’s secure, private, and connects natively to multiple networks.
Here’s how to do it in 3 simple steps:
- Download Gem Wallet from the App Store or Google Play.
- During setup, select “Import Wallet.”
- Enter your 12-word recovery phrase from Trust Wallet.
That’s it — your wallet is ready to use. The import process doesn’t require any fees or extra steps.
